Returns and Refunds
According to Articles 52 et seq. of the Consumer Code, the Customer who has received garments of which is not fully satisfied, may exercise the right of withdrawal from the contract and that is, may, within 10 days, return the items without having to justify its decision, nor incurring other costs beyond those incurred for the shipment of goods to CANEPPELE DI MARIO CANEPPELE. The limit of ten days mentioned above, begins the day after the date of receipt of the order by the customer.
Once the customer has made a request for one of our Customer Services you may reserve the right to to reject the return request if the return conditions are not met. In the event that the return request is approved our Customer Service will contact the customer to give instructions on how to perform the return of the goods that must be returned within 48 hours.
Merchandise must be shipped to:
CANEPPELE OF MARIO CANEPPELE
Legal warranty of conformity
The customer enjoys the legal guarantees of conformity and defects of the thing sold:
The seller is required to deliver goods in conformity with the contract and is liable for conformity defects present at the time of delivery. He shall also be liable for conformity defects arising from the packaging, assembly or installation instructions if these are placed on him by the contract or carried out under his responsibility.
The package that the Customer returns must be accompanied by the invoice and the return note. duly filled out and signed.
It is understood that the returned item(s) must not be subject to a loss in value due to manipulation beyond that necessary to establish the nature or/and characteristics of said items. Degraded items or products (used / worn, ruined, stained, torn, with the commercial label or composition labels cut, etc..), will not under any circumstances be accepted and refunded by CANEPPELE DI MARIO CANEPPELE.
In this regard, CANEPPELE DI MARIO CANEPPELE informs the Customer that each returned item will be the subject of a systematic and meticulous audit.
The right of withdrawal lapses completely, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where it determines:
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (e.g. information note for sunglasses, certificate of authenticity where applicable, glasses case, ...);
- damage to the product for reasons other than transport.
In case of forfeiture of the right of withdrawal, CANEPPELE DI MARIO CANEPPELE will provide return to sender the goods purchased, charging the same shipping costs.
Once the return or exchange has been made, the Customer will receive a receipt from the Seller as proof of return.